Return & Refund Policy – Jeshra LLC
Effective Date: 1st of January 2026 Last Updated: 1st of August 2026
This Return & Refund Policy applies to all purchases made through [Your Webshop Name] (“we,” “us,” “our”), a New Jersey-based retailer. By placing an order, you agree to the terms below. This policy is conspicuously provided at checkout, on our website, and in your order confirmation email in accordance with New Jersey merchandise return disclosure requirements (N.J.A.C. 13:45A-31).
1. Return Eligibility
We accept returns only if all of the following conditions are met:
- The request is submitted within 7 calendar days of the delivery date.
- The item is unused, unlit, and unburned, in its original packaging, with all labels intact.
- You provide proof of purchase (order number or receipt).
- You have obtained a Return Merchandise Authorization (RMA) from us prior to shipping the item back (see Section 3).
Items that do not meet every condition above will not be accepted, and will not be returned to the customer unless return shipping is separately arranged and paid for by the customer within 14 days of our notice.
2. Non-Returnable Items
The following are final sale and not eligible for return or refund under any circumstances:
- Candles that have been lit, burned, or show any sign of use
- Sale, clearance, discounted, or promotional items
- Custom, personalized, or made-to-order candles
- Gift cards
- Items marked “Final Sale” at time of purchase
- Items purchased more than 7 days prior to the return request
3. Return Process
- Email info@jeshra.com within 7 days of delivery with your order number and reason for return.
- We will review your request and, at our sole discretion, issue an RMA number if eligible.
- Returns sent without a prior RMA will be refused.
- Customer is responsible for all return shipping costs. We recommend a trackable shipping method, as we are not responsible for items lost or damaged in return transit.
- Returns must be postmarked within 5 days of RMA issuance.
4. Refunds
- Approved returns are refunded as store credit, issued as a gift card code, unless a cash refund is required by law.
- A restocking fee of 20% of the item price will be deducted from all approved returns.
- Original shipping and handling charges are non-refundable.
- Once we receive and inspect the returned item, refunds are processed within 10–14 business days to the original store credit account.
- We reserve the right to deny a refund if the returned item does not meet the eligibility conditions in Section 1, in which case the item will be returned to you at your expense.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photo evidence. Claims submitted after 48 hours may not be honored. Verified claims will, at our sole discretion, be resolved by replacement or store credit; cash refunds are provided only where required by law. This is the exclusive remedy for damaged, defective, or incorrect items.
6. Cancellations
Orders may be canceled only if they have not yet entered fulfillment. Once an order has shipped, it is subject to this Return Policy and cannot be canceled.
7. Disclaimer of Warranties
Except as expressly stated in this policy or required by applicable law, all products are sold “as is” and without warranties of any kind, express or implied, to the fullest extent permitted by law.
8. Changes to This Policy
We reserve the right to modify this policy at any time. The policy in effect at the time of your order applies to that order.
9. Contact Us
Jeshra Customer support – info@jeshra.com
This policy is provided to comply with applicable federal and New Jersey consumer protection law, including the New Jersey merchandise return disclosure regulation (N.J.A.C. 13:45A-31). Nothing in this policy limits any right or remedy you have under law that cannot be waived by agreement.